SEO Links | Submit Articles » Article Details
Increase Your Website Conversion Rate |
| Date Added: April 11, 2011 11:19:26 AM |
| Author: Comm100 |
| Category: Business: Customer Service |
| One of the most common difficulties online business owners face is that they can hardly see their customers. In a brick-and-mortar store, you can see customers coming into your store, say hello to them, answer any question they may come up with and help them choose what they want. However, when doing business online, you probably even don’t know if there is anyone visiting your website, let alone interacting with visitors to promote sales. Things will be totally different if you have live chat software working on your website. Know Your Website Visitors With live chat software’s real-time website monitor function, you can see who are on your website, what they are looking at, how long they have been on your website, how many times they have come, where they come from, how they find you, etc.. By analyzing visitors’ navigation behavior, you can further know what they are interested in or what they are actually looking for and identify those who have great purchasing potential. In a word, you have the ability to observe and understand your visitors despite the limitations of the Internet Offer Instant Help to Your Visitors With a chat button on your web pages, visitors can start a chat with you simply by clicking on the chat button. There is no need for them to install anything or log into any account. Visitors can easily get to you whenever they need your help and have their questions answered immediately. Real-time chat can remove the obstacles the minute they are born and help visitors quickly take the call-to-action. Having a real human helping along the way also makes your website look more professional and gives visitors more confidence in your brand. Resource Box: About Comm100 Comm100 provides open source and free hosted customer service and communication software for businesse. Comm100 products include live chat software, email marketingsoftware, free forum software, knowledge base software, Email Ticket, Issue Tracking, Survey, etc. As business grows fast, Comm100 has built a large customer base around the globe. 80,000 businesses have registered with Comm100. Learn more at: http://www.comm100.com |
|
|
